Privacy Policy

1. Introduction

AeFazzCard values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, process, and protect the information you provide when using our services.

Our approach to privacy is based on the fazaa tradition of respect and trust.

2. Information We Collect

2.1 Information You Provide

We collect the following types of information that you provide when registering and using our services:

• Contact information (name, email address, phone number)
• Demographic information (nationality)
• Delivery address (for physical cards)
• Payment information (processed through secure payment systems)
• Preferences and interests related to card usage

2.2 Information Collected Automatically

When you use our website or mobile application, we may automatically collect certain information, including:

• Device data (device type, operating system, unique device identifiers)
• Log data (IP address, access time, pages visited)
• Location data (with your consent)
• Usage information (pages visited, time spent on the site, interactions)
• Transaction information (discount usage history)

3. Use of Cookies

We use cookies and similar tracking technologies for the following purposes:

• Ensuring website and application functionality
• Remembering your preferences and settings
• Analyzing service usage to improve user experience
• Ensuring security

You can control the use of cookies through your browser settings; however, disabling certain cookies may limit the functionality of our services.

4. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing the services you request
• Processing payments and managing your account
• Sending important notifications about your membership
• Personalizing your experience using our service
• Improving our services and developing new features
• Providing information about new partners and special offers
• Ensuring the security of our services
• Complying with legal obligations

5. Information Disclosure

5.1 Partners and Service Providers

We may share your information with the following categories of third parties:

• Partner establishments (only for membership validation)
• Payment service providers (for transaction processing)
• Delivery service providers (for physical card delivery)
• IT service providers and cloud storage providers
• Analytics companies (for service usage analysis)

We require all third parties to respect the security of your data and to process it in accordance with the law.

5.2 Legal Requirements

We may disclose your information if required by law, in response to legal proceedings, or to protect our rights.

6. International Data Transfers

Your information may be processed outside the UAE, in countries that may not provide the same level of data protection. In such cases, we ensure appropriate safeguards are in place to secure your data.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Regular security system testing
• Strict employee access protocols
• Regular security policy reviews

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, the purposes of processing, and whether we can achieve those purposes through other means.

9. Your Rights

Under data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure of your data in certain circumstances
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing of your data
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the contact information provided below.

10. Marketing Communications

We may send you marketing messages about our services, special offers, and new partners. You can opt out of receiving these messages at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

11. Children

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal data from individuals under 18. If you become aware that a child has provided us with personal data without parental consent, please contact us.

12. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Policy on this page and updating the "Last Updated" date.

We recommend that you periodically review this Privacy Policy to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or how we process your data, please contact us:

AeFazzCard
Level 42, Emirates Towers
Sheikh Zayed Road
Dubai, UAE
Email: privacy@aefazzcard.shop
Phone: +971 4 330 0000